Basic Service Contract

Remote Support 

• Remote Support during office hours
• Users can contact us via chat, email or telephone
• Our engineers will fix your problem remotely via Remote Access Service, without visiting to your office

Service Agreement

• Response with in 15 minutes for any support request
• 3 Hours resolution target for support request
• If fault cannot be solved remotely and on site presence is required , preferential rates will be charged. This is £40.00 per hour in office hours and £60.00 in non-office hour.

What It Includes

• Software Support: Software troubleshooting for standard Microsoft Products which will include Microsoft Operating systems, Microsoft Server Systems, Microsoft Office Suite, third party software we have installed.
• Excludes user training and advanced configuration.
• Excludes office moving but we will support existing issues.